Privacy Policy

This Privacy Policy explains how Arcwell Partners Ltd (“Arcwell”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, contact us or work with us. We are committed to handling your information carefully and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Arcwell Partners Ltd is a strategy consultancy registered in England and Wales, with offices at 12 Finchard Street, London EC3A. We are the data controller for the personal information described in this policy.

2. Information we collect

We only collect the information we need. This may include:

• Contact details you share with us, such as your name, email address, phone number and company.

• Information you include in messages, enquiry forms or during calls.

• Business information shared during a client engagement.

• Technical information about how you use our website, such as your browser type, pages visited and approximate location.

3. How we use your information

We use your information to:

• Respond to your enquiries and arrange calls.

• Deliver our services and manage our relationship with you.

• Send occasional updates and insights, where you have agreed to receive them.

• Improve our website and understand how it is used.

• Meet our legal and regulatory obligations.

4. Legal basis for processing

We process your information where it is necessary to perform a contract with you, where we have a legitimate interest in running and improving our business, where you have given consent, or where we are required to by law.

5. Sharing your information

We never sell your personal information. We only share it with trusted service providers who help us run our business, such as email, hosting and accounting providers, and only where they are bound by appropriate confidentiality and data protection terms.

6. How long we keep your information

We keep personal information only for as long as we need it for the purposes described above, or as required by law. Enquiry information is usually deleted after two years if we have not worked together.

7. Your rights

You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to ask for a copy of it in a portable format. You can also withdraw your consent at any time. To exercise any of these rights, email us at hello@arcwell.co.

8. Security

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

10. Contact us

If you have any questions about this policy or how we handle your information, please contact us at hello@arcwell.co. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.